Frequently Asked Questions What type of business should consider using currencyXchanger? If you are running a business that deals with customers who carry foreign currencies, you should consider providing currency exchange service. There is considerable profit in exchanging currencies. The following businesses should consider using CurrencyXchanger for managing their foreign exchange operation:
the 10 best reasons to use CurrencyXchanger
What are the main advantages of using CurrencyXchanger compared to other solutions on the market?
What is CurrencyXchanger POS Edition? If you are starting your business and only deal with cash transactions then the POS Edition is the perfect match for your system. The POS Edition is the best choice for currency exchange outlets in airports, travel agencies, hotels, motels, in-store exchange outlets, and other businesses that offer currency exchange services to their customer and accept cash and travellers checks as the only form of payment.
What is CurrencyXchanger Business Edition? The business Edition offers more methods of payment, accounting and reporting features and provides a better platform for growing foreign exchange businesses. If you are a growing currency exchange store offering a variety of services such as check cashing, bill payments, wholesale, and money transfer to your clients, then you need CurrencyXchanger Business Edition. If you are a wholesaler of foreign currency, you need to keep track of client receivable and payables, account positions, short and over position, forward contracts, orders, customer bookings, print cheques, reconcile bank accounts, then the business edition is your best choice. If you accept non-cash forms of payment such as bank drafts, cheques, and bank wire transfers, then the Business Edition is the perfect match for your business.
Who should use CurrencyXchanger Pro Edition? CurrencyXchanger Pro offers all the features of the Business Edition and much more. CurrencyXchanger Pro is made for foreign exchange businesses who offer all kinds of financial services to their clients as well as money remittance (global money transfer) service through their network of international agents. Providing money remittance service to ethnic customers is a great source of revenue. CurrencyXchanger Pro is great platform for money exchange bureaus whose main business is based on money remittance service and require a reliable platform to manage their transactions, while providing online access to their customer for tracking their money on the internet.
Why do consumers consider sending and receiving money through a money exchange private agents as opposed to the most popular companies such as Western Union® and MoneyGram®? Some foreign exchange bureaus offer money remittance service (international money transfer) through banks and third party companies such as Western Union® and MoneyGram®. These companies have the advantage of sending money to almost anywhere in the world. However for some customers, who regularly send and receive money to/from their families, such services can become considerably expensive in the long run. As a result, many prefer to work with their local ethnic currency exchange shops that offer money transfer to their country at a cheaper rate. For example, Salamat Financial Services offers money remittance to Iran using the eWire technology imbedded in CurrencyXchanger Pro. Salamat offers very competitive rates to local Iranians in the North Vancouver community. What is a client/server configuration? If you wish to have more than one computer running the system at the same time, then you need a computer to host the database and share the data with the rest. This computer is referred to as 'the server'. The server should be located in a safe area with restricted access. In the world of computer, such as setup is called a client/server configuration. What are are the advantages of client/Server configuration? The advantages of a client/server configuration is that all data are stored on a centralized server, where backup is done regularly and the computer is out of reach of normal users who may tamper with it. The client computers (sometimes referred to as workstations) do not carry any data with them and if the client computer get damaged, nothing will happen to the database since it resides on the server.
What kind of hardware specification is required? The hardware requirement is not strict, but we normally recommend a configuration comparable to: Hardware Requirements (For standalone workstations)
Printer Requirements (optional)
Hardware Recommendation (For the Server): If you wish to have more than one computer running the system at the same time, then you need a computer to host the database and share the data with the rest. This computer is referred to as 'the server'.
What platform is the database developed with? All editions of CurrencyXchanger have been developed using 4D 2004 relational database management system. 4D is a powerful database system which is secure and easy to maintain without the overhead and cost associated with commercial databases such as Oracle. Clear View Systems is an official 4D Solutions Partner.
Who is the source of currency rates and are they reliable?
Can you (Clear View System) customize currencyXchanger ?
Are there any recurring fees after the purchase? No. When you purchase currencyXchanger, the license is yours and you don't have to pay any recurring fees. However, we recommend to our customers to sign a service agreements (SLA) with us after expiry of the free support which is sometimes between six month to a year after the date of purchase. The SLA agreement is to ensure that you can continue to receive quality service and support from us when you need it. Also, you will receive all updates and upgrades of the system to ensure that you are always running the latest version of currencyXchanger and your datafile will not become obsolete should you decide to upgrade in the future. What are the the terms of the money back guarantee (MBG)? Clear View Systems Ltd. includes 60 days money back guarantee (from the date of purchase). With each edition of the software, there is a minimum training included free of charge. Additional training provided to the customer will not be refunded and will be invoiced at $80/hr. Bank charges to transfer the fund back to international customers are not part of the MBG. The MBG does not apply to rental contracts. Customer who rent the system may cancel the rent anytime after the second month without penalty. Upon requesting the MBG, the Customer’s license to use the Software shall forthwith terminate and the Customer shall be obliged to satisfy the company that the Customer has erased the Software and all copies, or any part from its magnetic media and that it has no ability to reproduce the Software in any way. How come there is no Link to easily download the demo? Unlike some off-the-shelve product that are under $1500, most Client/Server database system require more sophisticated installation and configuration. This entails installing the database engine, configure it, activate ports, setup backup engine and schedule, install the front end application software (client-side) and test the connection to the server. Even simpler solutions that are developed based on mysql and php require a multi-step installation which can become daunting for non-technical users. What does the support include? Our support consists of: Online help and training: helping your staff by training them using skype and remote access. We have been providing online training to customers around the world from the coast of LA to the shores of Seychelles island. Troubleshooting: We remotely connect and troubleshoot problems using LogMeIn. Troubleshooting scenarios may include: data integrity testing, helping your staff with their questions, restoring the database after a power failure that caused disk write failures, Remote Installation, setup, and configuration: Installing database, setting up automatic printing, scanner integration for photo ID capture, components, testing the client/server for optimal performance, setting up bakup schedules, configuring server and client preferences. Phone support: You and your staff can call us during our extended business hours (7:30 AM to 8:30 PM pacific time) Free Upgrades: During your free support period, or after you signed up with a support plan, you will receive the latest version of the software for free. Every six to eight weeks, we release a newer and better version of currencyXchanger. Email Support: 24x7 email support.
We DO NOT PROVIDE the following kind of support Installations of hardware such as computer, backup drives, hardware setup, installation, configuration or printers, etc.. Networking: Wiring, network troubleshooting, etc... Hardware Upgrades: installation of RAM, network cards, and such Installation of third-party software not related to currencyXchanger such as virus killers, What is a Service Level Agreement (SLA)? We recommend to our customers to sign a service agreements (SLA) with us after expiry of the free support which comes with the purchase. The SLA agreement is to ensure that you receive quality service and support from us when you need it. Also, you will receive all updates and upgrades of the system to ensure that you are always running the latest version of currencyXchanger and your datafile will not become obsolete should you decide to upgrade in the future. Can we still buy the system if we don't have Internet access? Yes. You can use the system without internet access. However, we do not recommend using a system that you business depends on it without having the capacity to request online support and troubleshooting. Even though, CurrencyXchanger has been designed to be used How do you install the demo version? We will install the system remotely using LogMeIn. We ask you to register your computer with our credentials. It takes about 30 minutes to install and test the system. One of support people will guide you step by step to install the LogMeIn program on your computer. After that, we ask for your permission to connect to your computer and will take control of it to download, install and configure the files. Will Clear View System be able to access our data without permission? No. We will never access your data without your presence. We will ask you to disable LogMeIn remote access when you don't need support from us. This is a measure to protect you and us from unauthorized access to your servers. How long does it take to install and deploy the system? This may depend on the company and how much time and effort is spent by the staff to learn the system after the training and installation of the system. For an average firm with 1 server, 2 front desk and 1 back-backoffice system, it takes about a week to deploy and train users to use the system. If we are located overseas, how do you deal with training and installation considering the time difference? We will try to accomodate our customers by calling them and providing support during their business hours. Are you a legitimate business? How long have you been in business for? Clear View Systems Ltd. was incorporated under the Company act of British Columbia in Canada (incorporation# 668173) on April 17, 2003. The first version of CurrencyXchanger was sold in July 2003. We have slowly but surely gained confidence in the market and we are rapidly gaining market reputation to have developed one of the most comprehensive tools for the currency exchange business. Our growing list of customers and their vote of confidence is a live testament to our credibility in the world of currency exchange software development companies.
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