Technical Support Services

• Deployment of CurrencyXchanger for your business
• Online and onsite training for clerks, managers and admins
• Back office report generation for management
• Configuration of POS printers and scanners
• Configuring automatic backup and recovery
• Testing data integrity and recovering data files
• Setting up & Connecting LCD panels for rate display
• Exporting reports into MS Excel for analysis
• Online support using video chat, audio chat, text chat, and remote access software

LCD Rate Panel Integration

Most modern currency exchange offices advertize their rates on currency exchange boards. These boards are normally very expensive and limited in functionality. Clear View Systems has developed specific modules that can communicate with colour LCD panels at a fraction of the price of a currency rate board.

Business Services

• Training your staff the fundamentals of a Currency Exchange Business
• Traning managers how to control transactions and staff
• Help with opening, closing, balancing, end of day, and discrepencies
• Setting effective Buy and Sell strategies to maintain a healthy profit
• Consultations on hardware, software, system, and implimentation
• Recommendations on how to effectively manage your forex retail business

  

Website Services

• Basic Informative website design
• Advanced website design with dynamic currency rate , charts, search, news feed, etc.
• Dynamic rate integration with your website
• Currency Rate Calculator integration with your website

If you don't have a business website, you should definitely consider setting one up. Most customers tend to trust companies that have a well organized and informative websites. We have very affordable rates for creating a business website. We can also integrate your website to include your buy and sell rates. Check our clients page to see a few sample of customer websites that provide rate integration (e.g. salamat).

Software Customization Services

Even though CurrencyXchanger is an off-the-shelf currency exchange software, it can still be customized to fit specific requirements. Developing a customized currency exchange software from scratch can be very costly and time consuming. Many small exchange places think of developing in-house solutions by hiring local software developers, which usually ends up with unfinished costly product.

Clear View System can help you with your specific needs by customizing the core tested engine of CurrencyXchanger. We can use our currency exchange software to add-to or modify several standard financial reports or to develop custom financial reports and queries.

if you are in a rush and xwant to save time, our custom reporting service provides a cost effective alternative to help you get the job done quickly: Our team will work with you to design and build custom reports and queries to your exact specifications.

Compliance Services (Canada Only)

• Custom FINTRAC Compliance Regime - One of our highly knowledgeable compliance deployment officers will work with you to define and implement a Compliance Regime specifically suited to ensure that your policies and procedures are in accordance to Canadian rules and regulations and one hundred percent compliant with FINTRAC guidelines. We have developed a FINTRAC Compliance Regime Template which we customize based on each customer's unique characteristics. However this service is only available to our current customer base.
• Compliance Training - We can provide your employees with the necessary training to be able to adhere to the compliance regulations. Currently this training is only available in Canada.
• Compliance Review - We can review the implementation of your compliance regime and provide you with documented constructive feedback so you can ensure you are one hundred percent compliant with FINTRAC.
• External Audit - Ask us about our external audit program. We work with subcontractors that are expert in all regulations and compliance requirements, helping our client with their external audit.

Service Level Agreement (SLA)

Every edition of CurrencyXchanger is bundled with 6 to 12 months of free support. Having our support can give you and your employees great peace of mind, knowing that we are available to help when you need it. We are just a phone call away from you. Our customers can sign up to a SLA agreement when their initial support expires. For more information about our affordable pricing and policies, please contact our chatline operator.

A service level agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the service provider [Wikipedia]. The SLA records a common understanding about services, priorities, responsibilities, guarantees, and warranties. Each area of service scope should have the "level of service" defined. The SLA may specify the levels of availability, serviceability, performance, operation, or other attributes of the service, such as billing. [Wikipedia]

Services NOT INCLUDED as part of our Support (Exclusions)

• Installation, support and configuration of any software not related to currencyXchanger
• Cleaning virus , malware and Trojan horse infections of the client computers
• Hardware installation such as installing RAM, network cards, or similar hardware related tasks
• Networking problems such as wiring, hardware cards, IP conflicts, router problems, network switch, operating system upgrades